D800 focusing issue. The end.

Haven’t had time to post here about the saga with my D800 (previous posts are here and here). After much debate with Nikon Richmond Service center I got referred to the corporate office in Mississauga, Canada. Even though originally it seemed like my issue was going to be ignored further, I actually got good service and in the end the camera was replaced with a brand new unit since the original one was malfunctioning beyond repair as I understood from our communication.

With this I want to say few final words.

  • I believe Nikon should have been more customer friendly with this issue. I don’t understand why they are afraid to acknowledge the issue since I’m sure it would be viewed mostly positive and as a desire to make it right.
  • I would advise you to fight until the end if your camera has the issue. Be polite, but firm. Demand actions and do not back down if your camera is faulty. Do not give up, because then you will be left with a very expensive piece of equipment that you could really use only with a Live View focusing (and trust me, it’s not fun at all if you do anything but orchestrated landscape shots).
  • If you think about sending your camera in, first contact Nikon Service office and request a pre-paid shipping label. First time I sent my camera in I was fooling enough to pay out of my own pocket (which amounted to a LOT, since I paid for shipping + insurance).
  • If your camera is faulty, do not delay sending it in. Your camera will run out of warranty soon and you will be left with a unit that is possibly beyond repair.
  • Good luck!

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